Terms & Conditions

Welcome to PhilVoyage Travel & Tours. By accessing our website or booking with us, you agree to the following terms and conditions:

Effective Date:  April 1, 2025

GENERAL TERMS & CONDITION

Ticket/Tour Package is strictly NON-REFUNDABLE/NON-REROUTEABLE/NON TRANSFERRABLE. No Show on booked dates will render services forfeited. No refund will be extended for any unused services.

Minor passengers below 18 years old must be accompanied by parents, either mother or father at the airport. Otherwise, guardians must secure clearance from DSWD/ Letter of Consent and a copy of their IDs.

Passenger guarantees that the names in the above booking are correct and same spelling with the passports/valid I.D.

No Show on booked dates will render services forfeited. No refund will be extended for any unused services.

In the event of Mandated government cancellations or Force Majeure (Eg. Emergencies, Accident, Storm/Typhoon, Rally, Calamities, Etc.) which are beyond our control, Lakbay Hub will not be held liable to any surcharges/penalties imposed by the

hotel/ resort/operators.

LAND ARRANGEMENT rebooking is subject to Hotel/Operator's approval and additional fees may apply for room/tour rate differences.

FLIGHT CANCELLATIONS and DELAYS of the airlines are beyond Lakbay Hub control, hence, it accepts no responsibility for these events. If you availed the ticket with us, Lakbay Hub will extend necessary assistance to address your concern. We will assist to request flight REBOOKING, TRAVEL FUND, or REFUND on canceled flights but the Airline Company will be responsible for the final decision on such requests. Note that Initial Service Charge is non-refundable.

Passengers must check the airline website (Under manage booking section) or contact the travel agency for any flight changes before your flight. Lakbay Hub is not liable for missed airport transfers or Tours Due to Flight Delays or Flight Changes/Disruptions. In any case, will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests.

INSURANCE: Tour packages do not include Travel Insurance and we highly recommend that you purchase full coverage prior to your travel. Should you fail to secure travel insurance, then you accept full responsibility and indemnify Lakbay Hub for any and all costs that may arise

1. Services - We offer customized travel and tour services. All bookings are subject to availability and confirmation.

2. Bookings & Payments - A deposit may be required to secure a booking. Full payment deadlines will be communicated per trip. Payment methods accepted: [GCash, Bank Transfer, Debit & Credit cards, etc.]

3. Cancellations & Refunds - Cancellations must be made in writing. Refunds, if any, depend on the policies of our partner airlines, hotels, or tour operators. PhilVoyage reserves the right to charge a cancellation fee.

4. Travel Responsibilities - It is your responsibility to ensure that you meet all visa, passport, and health requirements. We are not liable for delays or disruptions caused by external factors (e.g., weather, airline issues, etc.).

5. Limitation of Liability - We strive to provide accurate information, but we are not responsible for errors or omissions. By using our services, you agree to hold us harmless from any claims related to your travel.

6.  Governing Law - These terms are governed by the laws of the Republic of the Philippines.

7. Payment Terms - Specific payment terms—including but not limited to installment plans, interest charges, downpayment requirements, and late payment fees—are outlined in the individual invoice provided to the customer. These invoice terms are considered an integral part of these Terms and Conditions and shall apply to all bookings made with PhilVoyage Travel & Tours. By making a booking or paying any amount towards an invoice, the customer agrees to comply with both the website Terms and Conditions and the specific payment terms stated in the invoice. 

8.  Contact Us

PhilVoyage Travel & Tours

Email: info@philvoyagetravel.com

Facebook: https://www.facebook.com/philvoyagetravel